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How to Find a Dependable Web Host

by: Lois S.

Your new website is ready to upload, and now you need a web host. Or perhaps you already have a web host, but uptime and support are lacking. Of the thousands of web hosts to choose from, how do you find one that you can depend on? Know what can go wrong and what to watch out for, and research prospective web hosts carefully.

What can go wrong with web hosting

Too much downtime

Problems happen, and even when they don�t, server maintenance results in a minimal amount of downtime. A dependable web host not only maintains servers well, but also monitors the servers and fixes problems immediately. With the type of web host you want to avoid, however, your site may be down for days.

Features that don�t work

When your email doesn�t work, your business shuts down. Problems with databases and other features can also slow down or stop your business. Most web hosts understand this, but some don�t place a high priority on keeping not only your site online but everything working as well.

Poor support

Dependable web hosts answer tech support questions within hours. Other web hosts, however, have been known to take days. And when those responses come, sometimes they�re canned responses that don�t address the issue.

Poor communication

Support people with good communication skills help keep problems from becoming bigger problems. Being told, �Everything looks fine here, so the problem is solved,� leads to frustration. So is having your site shut down because it used too many resources rather than the web host contacting you about the problem first.

Billing problems

Even after you cancel your account, problems may continue. Some less-than-dependable web hosts don�t honor their refund policy. Others don�t stop automatic billing after the account is cancelled.

What to watch out for

When you see the following at web host websites, consider them red flags to warn you of possible problems.

Unsustainable pricing

If the pricing looks too good to be true, it probably is. Is it enough to pay for server maintenance and tech support? You get what you pay for.

Unlimited bandwidth

Nothing is really unlimited. If you sign up for an account offering unlimited bandwidth and then use a lot of bandwidth, expect to have the plug pulled on your site. The web host may find another explanation for discontinuing your account, but �unlimited� typically means �as long as you don�t use a lot.�

An unprofessional-looking website

Consider how much effort the web host put into providing a usable website with informative content. Does it give you confidence in the web host, or is it full of unsubstantiated statements and grammar and spelling mistakes? A web host doesn�t need to be a spelling expert, of course. But if the company hasn�t put much effort into telling you about their services, will they be conscientious about meeting clients� needs?

How to research web hosts

Finding web hosts is easy enough. Search engines can take you to the websites of thousands of web hosts. But after you�ve narrowed down your list by features and price, how do you find out which web hosts are dependable?

Read web host package details and TOS

If the hosting packages offer huge amounts of disk space and bandwidth for very low prices, consider yourself warned. Don�t expect the company to have enough money for maintenance and support.

If you want to be sure that you can get a refund if you want one, check what the Terms of Service (TOS) says about refunds.

Read the web host forum

What is the ambience in the forum? Are clients� questions answered satisfactorily? Don�t be concerned if you see problems; instead, be concerned if you don�t see any problems. Some web hosts remove posts that don�t show their company in a positive light. If posts about problems remain in the forum, you can observe how the host handles problems.

Read web host reviews

Client feedback at the web host�s site may or may not be valid. It�s possible for hosts to make up feedback, and some have even copied feedback from other sites. Look for feedback with links to the clients� sites, and check via Whois Source to see if the particular web host actually hosts that site.

Numerous forums allow people to post web host reviews. When you read reviews, consider the poster�s credibility. Some people bash their hosts just because they�re unhappy about something. If the host posts in response to a problem, observe how the host tries to resolve it.

Check the company background

The �About Us� or �Company Background� page at the web host�s site should answer these questions.

How long has the company been in business? A new company may be excellent, but it�s good to keep in mind that a lot of businesses fail within the first year.

Does the company publish a privacy policy? Does this policy clearly protect clients� privacy?

Where are the servers located? Ideally, they should be in a datacenter, and not in someone�s basement.

What are the server uptime statistics? If the web host doesn�t publish a link to a server uptime monitor, ask for a link to one. Uptime of about 99.7 percent or higher is generally considered good.

Does the company publish an address? You may never need it, but when you�re placing your company website in another company�s hands, you want to know that the company is legitimate and accessible.

Email pre-sales questions

Answers to your pre-sales questions tell you a lot about the web host. You�ll see how fast the company responds and how well they communicate. Ask questions about any of the above points as well as questions specific to your needs.

~~~~~

Finding a dependable web host takes time, but dealing with problems and moving your site takes more time. The time spent looking for a dependable web host is a worthwhile investment.

About the author:
About the author: Lois S. is a Technical Executive Writer for Website Source, Inc. http://www.websitesource.com. Her established writing skills coupled with experience in the website hosting industry have provided internet professionals with marketing, product and service ideas for many years.

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How to Choose a Right Web Hosting Service?

Indeed, choosing a right web hosting service for your website is not an easy task especially when there are thousands of web hosting providers all offering almost identical web hosting packages. Therefore, it is important to know few major considerations even before you start your web hosting search. Below are three major criteria for web host seeker:

Web hosting features requirement

This is probably the most important consideration to start finding a host for your site. You need to decide the technical requirements for your website, this including:

a) Server platform and hardware requirements
If you plan to set up a website that uses programming environments such as Active Server Pages (ASP), Visual Basic scripts, Cold Fusion or Microsoft Access or Microsoft SQL database, in this case, you will need to find a web hosting service that supports Windows platform such as Windows NT or Windows 2000 servers.

Likewise, if you plan to use programming languages such as Perl, CGI, SSI, PHP or mySQL database, then any web hosting plans that support Unix/Linux platform should be sufficient to meet your hosting requirements. Once you have these server platform and hardware requirements in mind, you can decide the best web hosting plans for your need. For more information, you can read "How to select a web server and server platform?"

b) Disk space & Bandwidth requirement
Here is another technical requirement that you need to consider before selecting a web hosting plan, i.e. disk space and bandwidth. If you intend to publish a website that does not have a lot of contents (meaning, web pages), then the disk space requirement may not be a big concern to you. In general, a disk space with 200MB to 500MB should be enough to meet your hosting requirement. In contrast, if you plan to host a website with enormous amount of graphic pictures, mp3 or video files, then you should consider a web hosting plan that provide huge disk space, for example, 500 MB to 1,000 MB.

Similarly, the bandwidth requirement will depend on your site traffic estimation. Obviously, a website that expect to attract high traffic will consume the monthly bandwidth allowance very fast. If so, you will need to find one web hosting service that offer huge bandwidth with 40 GB to 100 GB per month. Depending upon your website requirement, choosing a web hosting service that provide sufficient amount of disk space and bandwidth is crucial consideration to prevent paying extra costs in the future should you overuse the monthly disk space and bandwidth allowance.

c) Other hosting features
While the above requirements are utmost important, there are other hosting features that you have to consider too. Can web hosting provider support video clips on your website, if you have? Is the web hosting service compatible with Dreamweaver or FrontPage web authoring tool? Do you plan to set up a virtual store online? Can the host support the e-commerce features without adding extra cost to your monthly payments? On top of that, you may also want to find out the number of email accounts provided, number of FTP accounts, web statistic software (analyze your web traffic), type of control panel supported (manage your web hosting account), database and scripting languages supported and etc.

Reliability and scalability

A first-class web hosting provider offers reliable server uptime and fast Internet connection. You should only choose a web hosting service that guarantee at least 99% server uptime with high-speed Internet backbones using at least OC3 (Optical Carrier) lines (155 Megabits per second) or above instead of T1 or T3 lines. A reliable web hosting provider usually invests heavily on their data center infrastructure with high performance servers, high speed multiple backbones providers with fail-over redundancy, backup power generators and firewall software protection in place to ensure they meet the uptime guarantee specified in the terms of service.

Similarly, you should choose a web hosting service with hardware facilities that designed for scalability, so that they can grow with your business. For example, if you need to increase more disk space, bandwidth or number of mySQL databases, you should be able to upgrade as needed without any problems.

Customer service and support

The last major consideration in choosing a web hosting service is to find a web hosting providers that offers excellent customer service and support. You should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support that fielded with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to consider to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.

In addition, a web hosting provider with excellent support should also provide multiple support channels, such as toll-free phone support, 24/7 email support, live chat, online knowledgebase, Interactive flash tutorials and FAQ.

Above are few major considerations before you choose your web hosting service. In addition, how long has the web hosting provider in business and the number of customers that they currently have are also a good indication of the quality of their hosting products as well as the stability of the company. Even though cost of the web hosting service is also important but it should not be your major consideration. Because the price of a web hosting service has been declining over the years due to competition, as a result, the price of most of the web hosting services offering quality hosting features has been converging to less than US$10 per month. If you can't afford less than $10 per month, you probably isn't in the online business for the long haul. Therefore, price should not be a major deciding factor.

On the other hand, it is more important to ensure the web hosting service that you choose is able to meet your website hosting requirements, guarantee your website is always accessible with satisfying speed, provide scalability to grow and expand your website as well as offer excellent customer supports. Depending on your web hosting requirement, you can take advantage of our site, Cheap Web Hosting Review to find the recommended web hosting services that can match the three major criteria above. Good luck to your search.

Andrew Loh is the owner of Web Hosting Services, a website that provides complete and detail reviews on web hosting services. You can visit his website at:http://www.lowest-price-web-hosting.com/

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How to Choose a Right Web Hosting Service?