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Increase in Customer Sales = Increase in Customer Service
by: Maida M. Barrientos




One of the most popular questions asked in online business forums or even by my customers and subscribers is this :

“How the hell can I increase my sales?”
or

“I’ve got tons of visitors but nobody seems to be buying anything? What gives?”

FISHNETS WITH HOLES? ANYONE?
Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.

So what if you have thousands of visitors per day! That does’nt amount to success, unless you close at least 5 to 10% of those visitors.

You see, when you get a lot of traffic from your advertising and marketing activities and nobody there to guide them, is like hauling a big fishing net in the water with a major flaw…..it has a sizeable hole in the middle. So you can say goodbye to eating fish…for now, at least.

Would you go and pick up items on display from a store that does not offer the least bit assurance of somebody manning it? Sure! Sure, we’re on the work smart, work less attitude but hey, humans prefer humans, and they most certainly will buy from somebody they’ve talked to before. You see, they need to feel some warmth and yes, especially on the internet where items are passed on in “cold” or “digital” means.



DOING THE BOTTOMLINE
It’s good that you have some or a lot of visitors to your website, but the bottomline is that you should have the best customer service and a lot of options for them to contact you, the soonest. The more the better!

Look around you. Take a look at the most popular sites on the net or even your favorite newsletter, they all have one common factor, customer service availability.

The most common or popular customer service strategy is through a form-to-mail which prohibits anybody from spamming your email account rather than having them email you directly, well unless you have a very good email filter software.

But you can offer them additional ways to contact you such as these options below.


PROVIDE MANY OPTIONS FOR CONTACT
Online business is a contact sport. You want to close more sales? Then increase your customer service availability and options.

Providing them with a lot of options would mean that you are always ready to receive their inquiries, or issues with a welcoming smile. It would make you more credible. It would create a halo of success to your already plumed hat.

Let us take a look at some of the free ways for you to interact with your website visitors:

CHAT SERVICES
Mostly, website owners would be the one manning these free chat services and if you’d like to be assumed as a pro-entrepreneur you can always advance anytime to a helpdesk solution or upgrade from your free account.

Bravenet.com - Free Webmaster Resources. Cut and paste services you can use for your site for free. They use LivePerson for their customer help service. (FREE AND PRO)
http://www.Bravenet.com


Chat-Forum.com – They offer free Java Chat Rooms & Advanced Custom Internet Chat Solutions (FREE AND PRO)
http://chat-forum.com/


Parachat.com - They’re solutios enable real-time communication on their own web site for a host of applications, including corporate interaction, moderated events, distance education, visitor retention, customer service, dating and romance, entertainment, and family fun. (FREE AND PRO)
http://www.parachat.com


Boldchat.com - Boldchat is a FREE live chat service for web sites to do live help and live support chats with visitors. They don’t have ads and their free account is for unlimited personal use. (FREE AND PRO)
http://www.boldchat.com



PHONE SUPPORT
If you want credibility then put your phone number up in your website. Make it more visible to the eye especially on your home page or on your product or service order page. This way, they’ll be more comfortable to see that they can call you anytime. You can ask your local phone company to provide you with a 1800 number so visitors all over the world can call you for free.

RULING IN VOIP
VoIp is certainly getting it’s share of the market right now as more and more softphones or internet phones are coming out of the market every month.

What is voip? Voice over internet phone which basically denotes that you can now make clear pc to pc calls worldwide.

Skype.com
Take a look at Skype for example. They’re definitely a new player against giants like Yahoo, and MSN but they say that they have 14 million downloads up to date. I’m not against them but hey, they’re software is ad-ware so you should be aware!
http://www.Skype.com

Buzzfon.com
There’s a new player in town and they call their pc to pc calling softphone, Buzzfonp2p. They’re giving away free 30 day trials and yes, the user surveys are in. They’re clear, the quality is amazing with no disruptions mind you even if you’re on dial up! So you can check them out. http://www.buzzfon.com and nope, they don’t have ads on them and you can even make pc to phone calls, phone to phone calls, phone to pc calls on their advanced version of Buzzfonp2p, aptly called, Buzzfon+.

GO BROADBAND FOR LESS
There are a lot of broadband services out there who would’nt charge you an arm and a leg for their services. One of them is Vonage and the newest player in town is Bonusfon.

Vonage.com
They have specific target packages for different market segments and they’re basically number one in terms of broadband user surveys.
http://www.vonage.com

Bonusfon.com
They are certainly getting their own share of the market, as what the energetic telecom owner Tam Sanchez said regarding distributing global broadband services. Their rates are highly affordable and they have a feature called pay –per-talk. Pay only for the services you need and you want. Yes, they’re lower than Vonage and more competitive and flexible in terms of packaging.
http://www.bonusfon.com


HELPDESK SOLUTIONS
Helpdesk solutions are web applications that you install on your own server or hosted on the provider’s server that includes most of the customer support solutions like FAQ, TICKET SUPPORT SYSTEM, and LIVE CHAT. Some even have phone in support.

There are a lot of helpdesk solutions out there which are free but then always has a drawback. It’s either, chatting service are slow on your server or it just freezes in the screen while you’re online or you can only try it if you have the latest language of php, and perl installed in your server.

There are particular helpdesk solutions we like that offers a lot more for less.

LiveHelp.Stardevelop.com – PHP Live Help Messenger is the new real-time, live chat, customer service software solution allowing customer support operators to chat to potential online customers browsing your web site. (Price : $89.00)
http://www.livehelp.startdevelop.com



DNAHelpdesk.com - DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available on its own, combined with DNA Pack 1 (Inventory) or as part of our overall DNA management suite. DNA Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests. (Price : Commercial)
http://www.dnahelpcenter.com/


IN CONCLUSION
There are a lot of ways to interact and create a more personalized service than your other competitors and that will surely depend on the ways and means that you want them to contact you. Provide them more avenues of interaction and they will certainly trust you more than your competitors. Help them to help yourself.

Happy Profitting!


The author Maida M. Barrientos is the owner and publisher of TalkingProfits.net, (http://www.talkingprofits.net) and a marketing assistant for Buzzfon.com (http://www.buzzfon.com) and Bonusfon.com (http://www.bonusfon.com), a premier voip solutions and broadband communitications provider. You can contact her at maida@buzzfon.com for partnership inquiries.


About the author:
The author Maida M. Barrientos is the owner and publisher of TalkingProfits.net, (http://www.talkingprofits.net) and a marketing assistant for Buzzfon.com (http://www.buzzfon.com) and Bonusfon.com (http://www.bonusfon.com), a premier voip solutions and broadband communitications provider. You can contact her at maida@buzzfon.com for partnership inquiries.



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Winning the War On Spam

For years I didn't worry much about spam.

But lately it's got out of control. Over half of my email is now spam, and it was growing by the week - until I took action.

This article shows you some strategies for winning the war on spam.

------------------------------------------------

How Do They Get Your Address?

------------------------------------------------

In the old days, spammers got their addresses mainly from Newsgroups - if you didn't post to Newsgroups, you were reasonably safe. But they're now using a much more efficient method to build their lists - email harvesters.

Email harvesters are robots that roam the Internet collecting email addresses from web pages. Examples are EmailSiphon, Cherry Picker, Web Weasel, Web Bandit and Email Wolf, to name just a few.

How can you protect yourself from email harvesters?

By 'munging' (mung = 'mash until no good') or cloaking your email address.

There are many ways of munging your address - the easiest technique is to use ASCII code for the punctuation in your email address (instead of symbols).

For the colon after mailto use : and for the @ symbol use @ and for the period use . . With this method, your email address would become:

mailto:yourname@yourdomain.com

but it will display as:

mailto:yourname@yourdomain.com

Your email address will appear exactly as it did before, and it will still be 'clickable', but email harvesters will ignore it and move on.

There are also JavaScript's that you can insert into your web page that will make your email address visible to humans but invisible to harvesting programs. Here's one that works very well: http://pointlessprocess.com/JavaScripts/anti-spam.htm

-----------------------------

How To Fight Spam

-----------------------------

The most important thing is never, ever, reply to spam.

Most spam contains an innocent-looking 'remove me' email address. Do not use it. Here's why:

Spammers typically buy a CD containing a million or so email addresses, but they have no idea how many of those addresses are active. So before beginning their marketing campaign in earnest, they send out a 'test message' to the entire list.

The test message contains an email address for removing yourself. When you reply to that address, it confirms to the spammer that your address is active and therefore worth spamming.

Worse still, the spammer may be distilling from that CD a list of confirmed active addresses that he will then sell to another spammer.

The key to dealing with spam is to report it to a 3rd party: (1) the affiliate program that the spammer is advertising, (2) the spammer's web host, or (3) the ISP the spammer used to connect to the Internet.

When you report spam to a 3rd party, remember to be polite - they didn't send the spam and they're probably just as anti-spam as you are.

(1) Reporting to Affiliate Programs

Many spammers are affiliates advertising someone else's products or services. So look for a website address that contains an affiliate link, something like this: www.affiliateprogramdomain/841526

Then just send an email to the affiliate program (abuse@affiliateprogramdomain.com), informing them that you are receiving spam from one of their affiliates.

Most affiliate programs have zero tolerance for spamming and will remove an affiliate spammer without warning.

Now, affiliate spammers don't want you to see their affiliate link, so many of them send their email as HTML. All you see in the message are the words 'Click Here and Order Now'.

But in your browser just click on 'View Source Code' and search for the letters 'http'. That will take you to the spammer's affiliate link.

(2) Reporting to Web Hosts

If the spam doesn't contain an affiliate link, it's likely that it is coming from the owner of the domain name. In that case you'll have to report it to the spammer's web host or their ISP.

To make a report to the spammer's web host just go to Whois, the directory of registered domain names: http://www.netsol.com/cgi-bin/whois/whois

Type in the spammer's domain (the website address that appears in the spam) together with the extension (.com, .org, .net etc).

The host for that domain will usually be listed as the Technical Contact in the Whois record and there will be an email address for contacting them.

(3) Reporting to ISPs

To report a spammer to his Internet Service Provider, you'll have to look at the spam's 'extended headers'.

Extended headers show the servers that the message passed through in order to get to you. The instructions for viewing extended headers will vary depending on what email client you are using.

=> In Pegasus Mail, open the offending message and then

right-click and choose 'Show raw message data'.

=> In Eudora Light, click on 'Tools' in the top menu

bar, and then 'Options', and then select the

checkbox option that says 'Show all headers (even

the ugly ones)' and click OK.

=> In Outlook Express, open the offending message,

select 'Properties' from the File menu and then

click the 'Details' tab.

Reading and understanding extended headers is quite a detailed subject. Here's an excellent free tutorial on how to decipher extended headers: http://www.doughnut.demon.co.uk/SpamTracking101.html

As an alternative to these reporting techniques, you could use a web-based spam reporting service such as SpamCop (www.spamcop.net). SpamCop deciphers the spam's message headers and traces the mail back to its source.

Wishing you every success in the fight against spam!

------------------------------------------------------------
Michael Southon has been writing for the Internet for over 3
years. He has shown hundreds of webmasters how to use this
simple technique to build a successful online business. Click
here to find out more: http://ezine-writer.com/
------------------------------------------------------------


 



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