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The Need for Help Desk Tracking Software -
by: Kent Pinkerton
Companies that use help desk software note the many benefits of having it. Flexibility in web-based programs and the ability to effectively organize and manage trouble tickets are two of the most prominently praised features. Many businesses are now realizing the importance of help desk tracking software. They’ve learned that effectively managing consumer issues can create a loyal customer base. Help desk tracking software is a vital component in help desk technology. Your competitors know the benefits of help desk programs. In order to stay abreast of current trends and customer expectations, you should too.

Help desk tracking software allows your company to deliver effective and timely responses to customer trouble tickets. By using a ticket-tracking program, you can prioritize and manage all incoming and outgoing responses. Tracking software also allows customer and technical support personnel to check the status of queries they have already submitted.

The ticket categorization feature of many help desk tracking software programs is also very helpful. Most programs allow the user to organize incoming tickets on the basis of category, channel and priority. Instead of having technicians spend countless hours sifting through emails, tracking software successfully manages the tickets. This means more time for your personnel to spend working tickets, and a more productive workday.

Effectively managing trouble tickets can set your company at a higher standard than your competitors. Customers in today’s world want instant access to their questions and many expect and rely upon 24 hour support 7 days a week. Help desk software can also compile a list of the most frequently asked questions so that your customers can find solutions to their problems without contacting a technician. Quality customer and technical support is valuable to your business strategy, and ignoring this need can mean loss of business. Help desk tracking software is one among many ways to better manage your inbound service inquiries.

About the author:
Help Desk Software Info provides detailed information on help desk software solutions, including IT help desk software, web-based help desk software, free help desk software, help desk tracking, help desk support software, and reviews of help desk software programs. Help Desk Software Info is the sister site of Recruiting Software Web.

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Software Evolution
 by: Rafael Sosa

As Internet connections become more permanent with broadband access, software will be able to evolve into a more efficient and personalized medium. Currently, most software run from our hard drives and require installations that alter our system configurations, many times slowing down our computers. Because software occupies space and processing power, there is a limited amount of software that can run in our PCs. On the business side, current software systems require many companies to produce a system of distribution (Compac Discs), customer support, and is usually not compatible with all customers, thus limiting its customer base further.

A software evolution is ocurring and it is going to benefit both customers and businesses immensly. Software will no longer come as a packet that needs to be installed on a PC, but rather it will be completely Web based. Web based software will become the default way of reaching customers. Customers will have advantages such as, using unlimited amount of software, using applications regardless of where the person is or which computer he/she is using, software can be personalized and upgraded to meet specific needs to each individual. Businesses will be able to, reduce costs, reach a larger customer pool, taylor its software to diverse markets, repair bugs more rapidly and easily, understand its customer and the way they use their software, etc.

In order for this software revolution to occur in whole, there needs to be a central point. Like Miscrosoft’s DOS in the 80’s, which became the standard choice of operating system to centralize and organize our computer operations, there needs to be an online operating system. As of now, Microsoft has built an empire because of its vision and their dominance in the OS market. However, now there is a window of opportunity to take a large chunk of that empire and possibly eliminate Microsoft’s monopoly of the Operating System. While there are many companies and organizations (Apple, Linux, Lindows) out there trying to take a bite out of Microsoft by competing on the same turf, PC users are accostumed to Windows and will most likely not switch. The opportunity to eliminate this monopoly is to create an Online Operating System. PC users will inevitably move completely online.

An Online Operating System will be the central point of every user in the future. There are online companies who have an inside advantage to this, such as Yahoo!, Google, and AOL, but it can be anyone’s medal, even to a fairly unknown competitor, as was Microsoft when they introduced DOS to the world. In this new concept of Operating System, there can be a larger space of diversity and can be shared by more companies, unlike the current status.



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