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The Advantages of Help Desk Support Software -
by: Kent Pinkerton
Help desk support software is a must-have for any new or existing online business. Even if the majority of your business is off-line, many people prefer online product and service support. Customers want their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an affordable, easy-to-use and useful tool for the growth of your business.

Some of the benefits of help desk support software may include an increase in customer satisfaction, few calls to call centers, more productivity of personnel, and the ability to determine and better manage issues with your service or products. Consistent feedback can help the growth of your company by keeping you informed on what works and was does not.

Both customers and personnel will benefit from a productive help desk program. Most help desk support software programs allow the end-user to compile a list of FAQ’s to better serve the client base. In cases such as this, many companies choose to automate their help desks. This can save the company both time and money by letting customers find the answers to their own questions. Of course there will be occasions when the FAQ’s do not cover every conceivable troubleshooting issue. Although help desks can be automated, this type of software also allows for more advanced technical support to be offered. Customers can simply submit an inquiry to the appropriate department and expect a timely response. With help desk support software packages, customer and technical support staff are better able to manage and track trouble tickets.

Purchasing a help desk software package can increase your customers’ satisfaction and their desire to continue business with you. Without such a management program, staff can be easily overwhelmed with support calls and emails. Customer support should be the top priority on any business’ agenda. Without a loyal customer base, a company simply will not thrive

About the author:
Help Desk Software Info provides detailed information on help desk software solutions, including IT help desk software, web-based help desk software, free help desk software, help desk tracking, help desk support software, and reviews of help desk software programs. Help Desk Software Info is the sister site of Recruiting Software Web.

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Software Evolution
 by: Rafael Sosa

As Internet connections become more permanent with broadband access, software will be able to evolve into a more efficient and personalized medium. Currently, most software run from our hard drives and require installations that alter our system configurations, many times slowing down our computers. Because software occupies space and processing power, there is a limited amount of software that can run in our PCs. On the business side, current software systems require many companies to produce a system of distribution (Compac Discs), customer support, and is usually not compatible with all customers, thus limiting its customer base further.

A software evolution is ocurring and it is going to benefit both customers and businesses immensly. Software will no longer come as a packet that needs to be installed on a PC, but rather it will be completely Web based. Web based software will become the default way of reaching customers. Customers will have advantages such as, using unlimited amount of software, using applications regardless of where the person is or which computer he/she is using, software can be personalized and upgraded to meet specific needs to each individual. Businesses will be able to, reduce costs, reach a larger customer pool, taylor its software to diverse markets, repair bugs more rapidly and easily, understand its customer and the way they use their software, etc.

In order for this software revolution to occur in whole, there needs to be a central point. Like Miscrosoft’s DOS in the 80’s, which became the standard choice of operating system to centralize and organize our computer operations, there needs to be an online operating system. As of now, Microsoft has built an empire because of its vision and their dominance in the OS market. However, now there is a window of opportunity to take a large chunk of that empire and possibly eliminate Microsoft’s monopoly of the Operating System. While there are many companies and organizations (Apple, Linux, Lindows) out there trying to take a bite out of Microsoft by competing on the same turf, PC users are accostumed to Windows and will most likely not switch. The opportunity to eliminate this monopoly is to create an Online Operating System. PC users will inevitably move completely online.

An Online Operating System will be the central point of every user in the future. There are online companies who have an inside advantage to this, such as Yahoo!, Google, and AOL, but it can be anyone’s medal, even to a fairly unknown competitor, as was Microsoft when they introduced DOS to the world. In this new concept of Operating System, there can be a larger space of diversity and can be shared by more companies, unlike the current status.



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