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There is nothing "small" about shipping during the Holiday season
by: NC
(NC)—Being a small business in Canada during the peak holiday shopping season can be challenging, especially for those that offer great gift ideas. Helping customers find the perfect gift and offering the best possible customer service is key, however, good customer service goes beyond assisting purchase selection - especially if your customers are in the U.S.

For many small businesses, saving time is important during the hectic holiday season, but increasing efficiency and delivering on customer expectations can be a daunting task, especially when the majority of your customers are south of the border. UPS is helping many Canadian businesses expand and attract more U.S. customers with its unique Cross Border Services offering.

Launched in 2002, UPS Cross Border Services helps small and mid-sized Canadian companies build their businesses in the United States. The service combines consolidated shipping, customs clearance, States-side warehousing, and returns services into a simple customized solution.

For instance, Vancouver-based, Lush Canada who is well-known for its fresh handmade cosmetics and soaps, is starting to clean up in the U.S. market/and with only two American-based retail outlets. Their exotic bath bombs, bubble bars and body soaps have had Canadians soaking across the country and are now making waves south of the border as more than 100,000 U.S. residents now request their quarterly catalogue.

Lush has always handled its own fulfillment, but it was looking for a solution to reduce costs and increase customer satisfaction rates, particularly for its U.S. orders. "After we began receiving orders from U.S. customers, we quickly realized that our current distribution systems were not going to be able to handle a sudden surge in volume, and UPS offered a much more viable solution," said Sam Azad, Lush Canada's Mail Order Shipping & Logistics Manager.

"Our past courier suppliers could not provide us with the kind of integrated, automated solution we needed to handle additional volume from the U.S. while providing our customers with the service they were accustomed to," added Azad.

For small businesses in Canada that have a large customer base in the United States, sending customer purchases across the border must be hassle free – especially before the holidays. More so, when the product that a company offers its customers is large and expensive to ship, finding cost-effective methods of shipping products is a must. This was especially true for Toronto-based e-tailer BoardZone.com.

For the past decade, BoardZone has been offering an extensive array of snowboards, boots, bindings, outerwear and accessories for everyone from adults to kids, to seasoned pros and those just starting out. When the popularity of snowboarding began to boom in the late 1990s, so did the demand for BoardZone products – especially from south of the border.

To take advantage of this growth opportunity, the company began searching for ways to service orders to the United States cost-effectively, without having customers concerned about border delays and unexpected duties, taxes, and customs brokerage fees. Because BoardZone offers a seasonal product that many customers will purchase to enjoy during the holidays, these factors have to be reduced as much as possible.

"We had a few misadventures," says Don Moscoe, President of BoardZone, who explored several options, and tried out two other service providers. "But nothing really worked the way we wanted it to. Then we started with the UPS Cross Border Services program and everything changed…for the better."

Before the UPS solution, BoardZone was faced with the expensive option of preparing individual orders in Canada, dealing with customs, and paying international rates to ship these orders to the United States. Moscoe adds, "It's now a lot easier for U.S. customers to buy from us. The border isn't even an issue."

- News Canada

About the author:
News Canada


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Picking A Small Business Accounting Program
 by: Stephen L. Nelson, CPA

A small business accounting program should accomplish three tasks: track income and expenses, generate business forms, and keep detailed records for other assets and liabilities.

Tracking Income and Expenses

The task of tracking a business’s income and expense is really the most important job of an accounting system. If you own or manage a small business, obviously, you need some tool for measuring your income and your cash flow.

Although checkbook programs like Quicken and Microsoft Money does little more than keep a checkbook, you can actually keep financial records for a business right out of a checkbook. To do this, you simply categorize deposits as falling into some income category. And when you write a check or make some other withdrawal, you categorize expenses as falling into some expense category.

One problem with using a checkbook program, however, is that by using a checkbook program, you are implicitly using cash-basis accounting to track your income and expenses. Cash-basis accounting counts income when you receive a deposit and counts expense when you write a check.

Cash-basis accounting is easy to understand, and that means you are less likely to make errors in implementing it. However, cash-basis accounting is generally too imprecise for more complicated businesses. If you use inventory in your business, for example, cash-basis accounting isn’t very accurate—and the Internal Revenue Service does not allow it.

And there are other circumstances, too, in which cash-basis accounting produces serious and usually unacceptable errors in precision. For example, if you often receive money before you have actually earned it or if you often incur expenses long before you actually have to pay for them, you need to use a more sophisticated accounting program than a checkbook program.

Generating Business Forms

The second task that a small business accounting program should help you with is the generation of business forms. The most common business form is simply a check. Any checkbook program help you do this. Other business forms that small businesses commonly need to produce include invoices, credit memos, monthly statements, purchase orders, and so forth.

If you have a small business with very simple form requirements—perhaps you need only checks—then a checkbook program may work very well for you.

However, if you have extensive or complicated business form generation requirements, a more full-featured small business accounting package, such as Intuit’s QuickBooks, Peachtree’s Complete Accounting, or Microsoft Small Business Accounting will do a better job for you.

If you produce more complicated forms, but you produce these other forms with a word processing program, then a checkbook program may still work for you.

Detailed Record Keeping for Other Assets and Liabilities

The third task that a small business accounting program should help you with is detailed record keeping of your most important assets and liabilities. A checkbook program lets you keep good detailed records of cash, and for some businesses that is the principal asset. But many small businesses have other significant assets and liabilities they need to track, for example, accounts receivables, inventory, and vendor payables.

Whether or not a particular software program’s accounting tools provide adequate asset and liability record keeping depends on the situation. However, no small business accounting program does everything you need it to do. Any accounting program that provides an extensive list of features, by its very nature, becomes a challenge to use. For example, moving to the accrual basis of accounting adds an entire layer of complexity to financial record keeping, and keeping detailed records of inventory adds another layer.

For these reasons, even when a particular program doesn’t do everything you need it to do, your best choice still may be to use the program—and then simply live with its shortcomings.



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