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Guidelines For Planning & Conducting Employment Interviews
by: Nick Roy
By Nick Roy, MBA, MAHRM

As a small business owner and manager, you are faced with a number of challenges. One of which is the hiring and managing of your employees. You are responsible for the productivity of your people in an ever changing business environment.

You post a job opening in the local paper on a job board, such as Monster.com, and you will be flooded with resumes. Resumes from people that claim that they have the knowledge, skills, and abilities that you require for that job. Your responsibility as a small business owner is to find that "diamond in the ruff."

Here are some guidelines that I have used in conducting interviews of web designers and programmers from days owning a web design company.

A couple of key points to keep in mind:

NEVER ask a yes/no question. These types of questions need to be reserved for the application form.

ALWAYS ask open ended questions. When I interviewed to fill positions in my web design company, I treated the interview as an oral examination. The goal is to make the applicants think so that you can select the most qualified to be in your organization. The more grueling your selection process into your organization, the more your employees will have in common with one another, since they have all gone through that grueling examination. They will feel that they are the cream of the crop.

Let's say that you were hiring for a Training Manager. One type of question that you could ask in the first interview is this:

"When does team or group learning make sense or not make sense?"

Here is another example of questions that you could ask applicants for a Recruiter position.

"Is a contingent job a good job? Will contingent work grow in the future?"

"What are some positive aspects of using the Internet as a recruiting source? What are some dangers?"

This is fundamental background knowledge of the field that the applicant is applying to work in. The goal with asking a question like this is to evaluate the applicants knowledge of their field. If they can't answer the question, then it appears that they are lacking the knowledge of their field.

If applicants pass this examination, then they can move on to the next interview (i.e. examination). The purpose of this examination will be on their problem solving and decision making abilities. Every position in a company requires the employee to possess problem solving and decision making abilities.

Here is an example question you could ask an applicant applying for a retail position.

You are stocking shelves when a customer approaches you and asks about a certain product. You know that you don't carry that particular product, but the customer insists that she has bought a similar product at another store. How would you handle this situation?

This is a type of situational question that assesses an applicants customer service skills. You know that the applicant has the knowledge, because they made it to this round. What you are assessing is whether the applicant can apply their knowledge to a particular situation to solve a customer service problem.

Treating the employment interview as an oral examination, can better assist you as a small business owner to decide which applicant has the knowledge, skills, and abilities to "contribute" to the success of your organization.

About the author:
About the Author
Nick Roy is the Owner of The Human Resources Research Institute (http://research.nickroy.com). He currently holds a Master of Business Administration and Master of Arts in Human Resources Management from Hawaii Pacific University, and a Bachelor of Science in Hospitality Management from Florida Metropolitan University, Fort Lauderdale.


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Picking A Small Business Accounting Program
 by: Stephen L. Nelson, CPA

A small business accounting program should accomplish three tasks: track income and expenses, generate business forms, and keep detailed records for other assets and liabilities.

Tracking Income and Expenses

The task of tracking a business’s income and expense is really the most important job of an accounting system. If you own or manage a small business, obviously, you need some tool for measuring your income and your cash flow.

Although checkbook programs like Quicken and Microsoft Money does little more than keep a checkbook, you can actually keep financial records for a business right out of a checkbook. To do this, you simply categorize deposits as falling into some income category. And when you write a check or make some other withdrawal, you categorize expenses as falling into some expense category.

One problem with using a checkbook program, however, is that by using a checkbook program, you are implicitly using cash-basis accounting to track your income and expenses. Cash-basis accounting counts income when you receive a deposit and counts expense when you write a check.

Cash-basis accounting is easy to understand, and that means you are less likely to make errors in implementing it. However, cash-basis accounting is generally too imprecise for more complicated businesses. If you use inventory in your business, for example, cash-basis accounting isn’t very accurate—and the Internal Revenue Service does not allow it.

And there are other circumstances, too, in which cash-basis accounting produces serious and usually unacceptable errors in precision. For example, if you often receive money before you have actually earned it or if you often incur expenses long before you actually have to pay for them, you need to use a more sophisticated accounting program than a checkbook program.

Generating Business Forms

The second task that a small business accounting program should help you with is the generation of business forms. The most common business form is simply a check. Any checkbook program help you do this. Other business forms that small businesses commonly need to produce include invoices, credit memos, monthly statements, purchase orders, and so forth.

If you have a small business with very simple form requirements—perhaps you need only checks—then a checkbook program may work very well for you.

However, if you have extensive or complicated business form generation requirements, a more full-featured small business accounting package, such as Intuit’s QuickBooks, Peachtree’s Complete Accounting, or Microsoft Small Business Accounting will do a better job for you.

If you produce more complicated forms, but you produce these other forms with a word processing program, then a checkbook program may still work for you.

Detailed Record Keeping for Other Assets and Liabilities

The third task that a small business accounting program should help you with is detailed record keeping of your most important assets and liabilities. A checkbook program lets you keep good detailed records of cash, and for some businesses that is the principal asset. But many small businesses have other significant assets and liabilities they need to track, for example, accounts receivables, inventory, and vendor payables.

Whether or not a particular software program’s accounting tools provide adequate asset and liability record keeping depends on the situation. However, no small business accounting program does everything you need it to do. Any accounting program that provides an extensive list of features, by its very nature, becomes a challenge to use. For example, moving to the accrual basis of accounting adds an entire layer of complexity to financial record keeping, and keeping detailed records of inventory adds another layer.

For these reasons, even when a particular program doesn’t do everything you need it to do, your best choice still may be to use the program—and then simply live with its shortcomings.



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