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Benefits of Integrating Online Chat Software with CRM
by: Bruce Zhang
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.

The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.


There're many benefits to integrate chat software into CRM systems.

1. Many customers have experience in using chat software

New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms people talk about anything under the sun - love, pets, music and games.


2. One customer service representative is able to support multiple customers at the same time.

It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.


3. Chat software can automatically log a support chat session

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.


About the author:
Bruce Zhang writes about Internet technology and online culture. chatjungle.com is a good place to experience free adult chat rooms http://www.chatjungle.com/adult-chat.htmlor free teen chat rooms http://www.chatjungle.com/teen-chat.html



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 ‘Online Games' - Most Relaxing Experience Want to Unwind – Play Online Games Increasing Audience for Online Gaming
 by: Allen Brown

Recently, many new online gaming services have been introduced. The world is having a visible affect on the online gaming industry, as more and more people turned towards playing and enjoying online games.

Games on net were once an imaginary phrase, but since the introduction of thousands of user friendly and easy operating games on the Internet, people are finding that fiction has become reality.

But, now you can read about what you want to learn and play free online games at paying no money. This is the ultimate playing way for anyone frightened by the complex layout of games. To play online games, read introduction to the games and play along.

Another main reason people want to play free online games is to get refreshed from the monotonous and hectic routine. With games on net, all of that excitement can be put into action. The people may choose to play free online games for recreation. Many people just want to chill out at the end of a day, and playing with a pool or slot machine etc. doesn't provide sufficient amusement.

According to a leading company’s survey on online gamers, women around or above age 40 are the informal gaming hardcore, playing games at an average of nearly nine hours a week. As far as men of all age group are concerned, they spend nearly six hours gaming while women of all ages average to around seven hours per week. This show increasing urges to play online games in all age groups and both genders.

The report also unveils an interesting point, 54 percent of adults said that they play games to wipe-off stress and the 20 percent of teens who play for just relaxation.

With free online games one can experience the excitement of playing, without the fear of losing any single cent. Many sites on the Internet also let you to post messages in forum and even facilitate to chat with friends while you play.

This is excellent news for gaming authors and websites, as the more-n-more people are moving towards playing online games on net, the more excitement around the globe will be.

All in all, it can be pretty relaxing experience and certainly it is becoming very popular time-pass.


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