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The Top Ten eBay Buyer Personalities

by: Joe Clare

In my years of selling on eBay I have come across all sorts of people. For the most part these people have been very nice and easy to deal with. Having said that, there are always a small percentage, like in any business online or offline, who you'll have some degree of problem with. As explained in my book "eBay Marketing Wholesale SourcePak" you will need to be as polite as you possibly can and have a little patience when dealing with these people. Below you will find my Top Ten List of eBay Buyer Personalities and how to handle them.

10 - The Manipulator
There will be times when you have an auction end with no bids. When this happens watch out for the Manipulator. This is an individual who will email you once you auction ends wanting to purchase your item off eBay at a ridiculously low price. He/she will often try to manipulate you into believing the product will not sell but he/she will be glad to take it off your hands. Forget about them! Do Not sell the item to them. Instead relist the item for auction on eBay with a new headline. If he/she wants it bad enough, they will have to get the item through your auction. And trust me 99% of the time your item will sell.

9 - The Impatient Buyer
This is someone who has won your auction today and is wondering why it wasn't shipped yesterday. This individual wants what was purchased fast, real fast. Just have patience, be polite and explain your shipping process to him/her. Getting the product out quickly with a thank you note for purchasing will give you a happy customer.

8 - The Disappointed Buyer
There are some people you just can not please, not even if you were to stand on your head. They will be disappointed no matter what you do. Sometimes these people can be down right rude and take up a lot of your time. Learn to recognize this type of person and don't get caught up in an on slot of emails. Remember that time is money, and once you have done all you can do to rectify their problem move on. If the emails continue simply ignore them.

7 - The Invisible Buyer
This is someone who has won your auction but you never hear from them. Ever! They pay you right on time without any problems. So you send the product they won off to them. And that's it! They do not leave feedback, and do not return any emails. They just disappear into thin air. If you send a couple of follow up emails asking if they received their item and requesting positive feedback and you get no response, just forget them and move on.

6 - The Interrogator
This individual could drive you crazy. It's not their fault, they just have questions. Lots of Questions! For these people even if every question imaginable is answered in your auction description, they'll still manage to find a reason to email you a question. Be weary of this type of individual they can, and will waste a lot of your time if you let them. On your first email to them be polite answer their question then refer them back to your auction description telling them all the answers are there. Suggest they read it again. Don't get caught up in email after email. Always remember that time is money, and if you've done your auction description correctly there should be no questions left to ask. Your auction surfer should be ready to make a bid.

5 - The Late Payer
This customer has no clue about deadlines and they really don't seem to care about them either. Their attitude is you'll get paid when I am ready to pay you. You will need to set guidelines for when payment is due. If payment is not received you may choose to give your buyer one extension. Be specific giving him/her a date as to when the balance is due. Also tell them if payment is not received by that date you will have no other choice but to relist the item for auction. Sometimes a month or so down the road you'll end up getting a check in the mail from this person with a note as to why they were late. Simply return the payment with an explanation that the item was re-listed as he/she failed to meet the payment deadline and it has been sold to someone else.

4 - The Deadbeat
There is no buyer more irritating than the one who is always telling you the check is in the mail. Of course the check never arrives. Unfortunately there is not much you can do about this. Like above give them a deadline and if they don't make it relist the item for auction again.

3 - The "I'm Sooo Confused" Buyer
This customer does want to buy from you. Really, they do! If they could only figure out how! How to bid, how to pay, how to... All this high tech computer stuff is just way to confusing for them. Have patience and be polite. Explain what they should do next. If you find no matter how you explain things it just doesn't register with them, suggest they read over eBay's tutorials. Remember your time is money and you can only spend so much time with any potential customer before you must move on.

2 - The Spender
This individual can spend a lot of money with you. And often will return as a repeat buyer usually purchasing a little of everything you have up for auction. This person will also spend $100.00 in merchandise in order to save $10.00 on shipping. Bless him/her!

1 - The Perfect Customer
This individual is simply a Happy Person. He/she has won your auction and they are just ecstatic about it. The great thing about this type of buyer is if you run into a problem they are always understanding and easy to deal with. If looked after correctly, very often these people will become a customer for life. Now, don't we wish all customers were like this.

So, there you have it. The Top Ten eBay Buyer Personalities. If you already sell on eBay I'm sure you will recognize some of these personality traits in your own customers. If you're just getting started with your eBay Auction Business no doubt you'll be running into these people soon. Whatever personality your day brings you, always be patience, polite and just have fun with it.

Happy Selling!
Joe Clare

About the author:
Joe Clare is an active Netpreneur and eBayer! He is the author of numerous articles on how to make money online and be successful on eBay! Check out his latest Best Selling eBook "eBay Marketing Wholesale SourcePak" Your Passport to Success! at

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How To Make Money Online Without A Website
by: Melanie Mendelson

You don't need to have a website to make money on the Internet. Here is a proven strategy to make money online without a website:

Step 1: Find Affiliate Product

Find a product to promote where you make good commission on each sale. Generally, you will get the biggest commissions on digital products. Digital products are defined as something that is downloaded directly to a customer's computer after purchasing, like electronic books or software.

Since there is no extra cost per unit, no inventory and no shipping, the commissions are much greater than on regular "physical" goods. The most common commission on digital products is 50%. The best place to find such products is Clickbank.com.

Sign up as a reseller (also called affiliate) for a product that looks the most appealing to you. After you sign up, you will get a unique affiliate link where you need to send people to purchase the product.

Your affiliate link will have a special code that will tell the product owner that it's you who referred the customer. The affiliate link code will allow your commissions to be tracked correctly and assigned to you.

Step 2: Get Domain Name

Get a domain name to redirect to your affiliate link. A domain name is a .COM name (like yourproduct.com). You can get it for under $9 at GoDaddy.com. GoDaddy.com will allow you to redirect your domain name to your affiliate link at no extra cost.

So when someone types in your .COM domain in their browser, it will go to your affiliate link. The visitor will see the website with the product you promote, and the commissions will be tracked correctly.

The reason why you need a domain name is that it's memorable and it makes you look more trustworthy. Affiliate links tend to be too long and arouse suspicion. For example, most people would rather click on the link bestwidgets.com as opposed to abcwidgets.com?reseller=john

A domain name will make your affiliate link look like it's your own website. So basically, you will have a product to promote and a website to send people to and get commissions - without really having your own website.

Step 3: Drive Traffic

In order to make sales, you need to get visitors to your domain name (which will forward them to the website of the product that you resell). You can pay for advertising and hope that your profit will be greater than advertising cost, or you can use free ways to generate traffic.

The most effective way to get free targeted visitors to your domain name is by writing and submitting articles. You can write short articles on the topic related to the product that you promote. At the end of the article, you include your author bio and your domain name link.

You will then submit your articles to various websites, and allow them to publish your articles as long as your link is included. Your articles will get published in many places on the Internet, and will be advertising your affiliate link at no cost to you whatsoever. People will read your articles, like what you have to say and click on your domain name link ready to buy.

Once you start getting regular sales from your articles, you can go back to step 1 and find another product to promote using this strategy. After a while, you will build up a nice source of Internet income - without even having a website.

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