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A Look at IT Help Desk Software -
by: Kent Pinkerton
IT help desk software can be a valuable resource for technicians to manage and resolve troubleshooting tickets. Most companies realize the benefits of purchasing help desk software since it is a reliable way to manage customer inquiries and complaints. IT help desk software is preferred by both companies and clients over a traditional call center.

In traditional call centers, customers often complain of long hold times and unreturned voicemails. Other times, the less-than-technically-savvy customer may become frustrated in his or her attempt to explain the problem. Help desk software allows an IT department to effectively manage and direct certain issues to the appropriate personnel.

Many IT help desk software programs offer the convenience of a user-friendly menu and easy-to-manage files. Customers can choose from a variety of help topics and even copy and paste error messages to send to IT. For those customers who are not technically advanced, menus can be set up to offer a variety of common questions.

HelpDesks.com is an excellent resource for extensive IT help desk software reviews and information. This site allows you to compare the leading providers of the products to find the right program for your needs. Convenient charts allow you to see various amenities offered such as whether or not the program is web-based, costs associated with purchase and upgrades and the number of users allowed for each program.

One of the most popular IT help desk software programs, according to consumer reviews, is FootPrints. On a scale of one to ten, it has a rating of 9.2 and has multiple consumer reviews. This is a web-based program, and the initial cost is around $6,000. FootPrints offers unlimited user capabilities and free upgrades with their annual maintenance contract. This program is compatible with Linux, Windows NT, Windows 2000 and Unix operating systems. It also offers searchable databases, assignment of reference numbers, F.A.Q databases, billing databases and much, much more.

About the author:
Help Desk Software Info provides detailed information on help desk software solutions, including IT help desk software, web-based help desk software, free help desk software, help desk tracking, help desk support software, and reviews of help desk software programs. Help Desk Software Info is the sister site of Recruiting Software Web.

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Data Recovery - What Not to Do!

Data recovery is a tricky thing, and if you've somehow deleted or had your important files corrupted or lost due to human error, business espionage, faulty hardware or software or any other reason; the good news is that your lost data is probably recoverable. This article will show you a few things NOT to do when an event such as this occurs.

Don't run the drive anymore, or use the device. (MP3, portable storage, camera card, whatever) If you think it won't hurt to even just poke around the internet for a solution to this mess you've made/found, you're wrong! Don't install or run anything on the drive you hope to recover data from. Only access this drive again from a healthy PC with the software solution you're going to use. Since files are overwritten in the order they've been deleted, the last files that have been excised from your drive will be the first to be lost permanently. Even just surfing, with all the cookies and temporary internet files that are always being generated will often doom the process without you even knowing about it.

Don't use tools that may reside on your computer, such as Scandisk, or a boot record utility, as these will probably overwrite exactly the files you're seeking to get back.

In short, be careful! Your data may very well be recoverable, as long as you don't do something to erase it forever! Find a good data recovery software solution, and then follow the instructions to the letter, and you'll more than likely live to see your lost data return!

Keith Thompson is the webmaster at Data Recovery Service a site cenetered around helping you get back your lost data!

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