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Make Documenting Your Software Easier Than Ever Before
by: Daniel Punch
Here at M6.Net we’ve just released our new control panel software, allowing for easier and better control over our clients’ website accounts. It was my task to write the documentation for this new software. After working through it in a traditional word processor application and subsequently producing a final product that was of little use, we came to realize that there needed to be a better way to write a manual, and to release it in multiple formats. One of the lead developers sent a link my way and after trying the evaluation copy of the software I realized that it was the package that we needed. ‘Help and Manual 4’ turns manual writing and distribution into a very simple affair.

The Help and Manual (hereafter known as H&M) homepage (http://www.helpandmanual.com/) states that “Help & Manual makes producing help a pleasure” and this is a fairly accurate little catchphrase. When I first tried the evaluation version or edition 3 a while ago, it frustrated me that I had to copy and paste every page of the manual from the word processor into H&M. This was a daunting task even for our modest sized manual that runs just over 50 pages. With the newer version however, all I had to do was export the document to Rich Text Format and use the import feature in H&M. The software went off and did its thing, returning to me with a nice manual file broken into sections based on the various headings in the document. While there were a few minor layout glitches these were easily solved, and the overall benefit of being able to directly import the manual was a huge timesaver. While it took me 3 shifts (about 4 hours a piece) to import and format the manual manually, with the new version of H&M, I had it all looking and working nicely within a single shift and still had time to edit and modify the document.

The second feature that impressed me greatly was the sheer number of output formats available to the manual writer. The formats include HTML Help, Classic Winhelp, VStudio help, Browser based help (HTML pages), Adobe PDF, MSWord manual and eBook. There’s bound to be an option or two that are right for your manual. For us it was perfect. We could create an HTML file for online help, and a downloadable PDF version of the document for offline perusal. Each output style is fully customizable, particularly the document outputs which can be modified with a handy tool called the “Print Manual Designer”. This comes included with H&M and allows you to design the overall look of your manual in an easy and self-affirming way.

I’ve spent a while talking about the input and output options, but not the functionality. I’m pleased to say that the interface is straight forward and all the expected options (or at least all the options that I expected) are included. You control the layout in a tree structure on the left hand side of the screen. This determines the numbering of your sections in the final exported manual. Then there are the many standard formatting options like font attributes, tables, character insertion, image insertion etc, but there are also more unique media options. It’s possible to embed movie, sound, flash, and other files straight into your manual. This allows you to make a demonstration video illustrating the point the manual is trying to make and include it as part of the documentation. Obviously the viability of this depends upon your chosen output format.

There are a few unique tools that I thought were exceptional concepts. The first is the Syntax Highlighter that allows you to highlight code in your manual to look much the same as code in a development environment. I didn’t actually have reason to use it and test it, but I think the idea is a great one.

The second is the Screen Capture tool. This useful little gadget hides the H&M window and allows you to capture an image of any control or window in an open program by simply holding the Ctrl key and then clicking the window. This image is saved into your images folder and inserted into the manual. It’s quick and easy to use and saves a lot of time when compared to the alternative method (opening the program, hitting print screen, cropping the image to a desired size, and importing it into the H&M software).

Overall I was very impressed with ‘Help and Manual 4’. Beyond being a basic conversion tool, it makes it very easy to write your entire manual using just the functionality of the software. Once your information is all inputted there are many customization and layout options to get it looking just how you want it. When you’re done you can output it to many different formats. Help and Manual made writing and distributing our manual quick and easy. Check it out at http://www.helpandmanual.com

Pros:
- Excellent output options
- Comprehensive formatting tools allow complete control of a project’s look.
- Screen capture tool
- Good import options

Cons:
- There can be some formatting errors when importing from a document.
- You can’t select a network folder for your images folder. It is limited to your local hard drive(s).

Score: 4/5

About the author:
Daniel Punch
M6.Net Web Helper
http://www.m6.net


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Steps to a Writing an Effective Press Releases
 by: Diana Ennen

Want to get the most media attention and spotlight for your business? Then the first place to start is with a GREAT press release. Now I can almost see half of you leaving now, dreading the thought of having to write one of these. But wait!! I’m going to show you easy methods to make your press release work for you and get the attention it deserves. Ready? Let’s go.

We’ll briefly go over the basics because of their importance. Editors want to see things done the RIGHT way. I would bet that a lot of good releases simply get tossed out just because they aren’t set up properly. To a busy editor, that all too familiar “10 second glance” says a lot for you and your business; it let’s them know if you’ve done your research enough to warrant that release to be placed in their newspaper or magazine.

Here are your essentials:

"FOR IMMEDIATE RELEASE" on the top left of the page.

Your contact name, phone number, e-mail address, and website follows.

Headline is next, normally in bold and centered on the page. Summarize what the release is about and capture their attention. Spend almost as much time on your headline as you do writing the release. It’s that important.

The press release body starts with the location of the release and the date (Margate, Florida, May 5, 2005.)

Most press releases are between 200-500 words, and no more than a page. The first paragraph has the most important information. Don’t save the best for last, it won’t get read. In this paragraph answer the questions, who, what, when, where and why?

It is recommended that you write press releases in the 3rd person and use short sentences and paragraphs. Do not go over board, trying to dazzle the editor, it won’t work.

Target your release. You will be sending your release to a specific audience so make sure that in your release you keep to what would appeal to that audience. What don’t they know that you can add? Nothing works better than getting an “AAH HAA” when an editor is reviewing your release.

Provide statistics. Do some research and find some relevant information that applies. You can easily do this through Google. Once you find your quote, do a Google search or Yahoo quote on that particular topic. However, don’t stop on the first Google link and take that for gospel. Research it a bit further. Have it come from a respectable company or magazine.

Include relevant quotes from experts in your field that will reinforce what you are saying. Approach authors, leaders in your Industry, and other experts that back up the facts you are stating in your release. They will normally appreciate the added publicity and you get the quote you’re looking for. For example, as an author I’ll often get asked to provide a quote for an article on home-based businesses or the virtual assistant industry. I welcome the opportunity as it provides me more publicity.

Also, if you have a satisfied client that you feel will add credibility to your Release, add a quote from them as well. The first time you mention the expert, write out their full name. Then list them by last name or Mr. and Mrs. Smith only. I normally prefer the last name.

The last paragraph should be your call to action. You’ve talked the whole release about your business or product, now tell them what to do with the knowledge they just acquired.

At the bottom of the release include ### to indicate you are done, followed by a short bio. Make sure if you include your website that you include http:// in front of it for search engine recognition.

Your bio should include your information, any books authored, etc. Double check this for accuracy. At this point, you’re tired and done with the Release. But if it goes out to the world with the wrong web address, the valuable time spent even writing the Release has been wasted.

That’s it; the basics for writing a press release! Now one other thing I’d like to add in, they work! They truly work. I’ve had a recent release get accepted by PRWeb (and yes they do reject bad ones!), and then go on to hit several other major newspapers and media outlines and the Google alert, which resulted in our paper in the area contacting me. You want to set up a Google news alert for your name so that you can follow the path and see when you make the news so you can follow up. Also, PRWeb at http://www.prweb.com has complete guidelines for setting up a good press release. Go with the extra money and spend $20.00. It’s worth it to get the additional exposure.

About The Author
 

Diana Ennen is the author of numerous books including Virtual Assistant: the Series, Become a Highly Successful, Sought After VA, Words From Home, Start, Run and Profit from a Home-Based Word Processing Business & the Home Office Recovery Plan. She specializes in publicity and book marketing and is president of Virtual Word Publishing http://www.virtualwordpublishing.com and http://www.Publicity-VA.com. Articles are free to be reprinted as long as the author’s bio remains intact

 

 



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