Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Catalan Catalan Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Chinese (Traditional) Chinese (Traditional) Corsican Corsican Croatian Croatian Czech Czech Danish Danish Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Irish Irish Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sundanese Sundanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Telugu Telugu Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Welsh Welsh Xhosa Xhosa Yiddish Yiddish Yoruba Yoruba Zulu Zulu

 

 

Article Navigation

Back To Main Page

 

Click Here for more articles
Google
10 Things Managers/Supervisors Should Know When Dealing With
by: Rick Yost & Lorna Reitberger
When dealing with staff, whether it's in a cafe, gas bar, clothing store, etc, it can be frustrating sometimes. But the staff is only as good as the management is! Worth repeating, often a management person forgets this and expects something from the staff that they themselves fail to supply. So below are a few helpful examples to think about if you'd like to retain a content and happy staff.
1. If you have to have a grievance with a particular member of your staff, Don't do it in front of customers. Surprisingly this happens alot.
2. As well, don't do it in front of the other staff. Setting an example you think or maybe creating an atmosphere of discontent would be a better description. Not only have you embarrassed the person but the other staff has now realized they could be next.
3. Set positive examples to your staff. If you're positive, they'll be positive
4. Try to always address your staff by their name. Personalization always creates warmth and a warm person will always try harder.
5. Simple common courtesy like please and thank you go a long ways in the managerial field. We all want to be treated like a human being.
6. Try to always encourage your staff to keep their breaths fresh by mints or even brushing their teeth once in awhile. Simple but how long are you going to stay with that salesperson when their breath is melting your glasses?
7. Always try to encourage safety. If your staff knows you're concerned about them, they'll be happier. A happy person is always nice to be around, your customers and clients will notice this as well!
8. As with the breath, proper dress and appearance should always be encouraged.
9. If you have to deal with a member over something very personal like you're new waiter has a 4 inch nose ring and two tables just walked out over it. Try being compassionate with the staff member. Use firmness but understanding of his/her feelings when doing so.
10. Never ever loose your temper and make your staff feel inadequate. If you feel you're going to loose it, walk away and come back when you're calm or try another managerial staff to deal with it. It's better to wait than to create a situation that once happens cannot be reversed.
Remember a happy staff is a producing staff!

About the Author

Rick Yost is a free lance author both online and off. Being involved as publisher and editor of the local community paper where he resides for over two years has given Rick the knowledge and experience that enables him to put to paper his delicious sense of humour as well as his ability to keep the reader reading. http://www.abetterlover.com
Lorna Reitberger has being in the retail and sales dept. of various businesses in her career.

 


©2005 - All Rights Reserved

Total Views stat / Page Views stat

Advertise Here

web page counter